Insights
- anomaly: Infrastructure complaints increased after recent weather events.
- suggestion: Auto-route complaints by category to reduce first response delay.
Complaint module
Complaint operational page
Ticketing and school issue resolution
Open tickets
39
Resolved
88%
SLA met
92%
Workflow
- Issue creation
- Assignment
- Resolution and closure
Status
Last updated: aligned with final-doc module contract. Sync path prepared for upcoming backend integration.